TestDrive

FAQ: Sandbox Experiences

Updated

TestDrive optionally brokers tenants called "sandboxes" in the VMware Cloud. These tenants are not "in TestDrive." Since they're in the VMware Cloud, sandbox tenants are managed by VMware Cloud Operations.

Tenant support is through either your TestDrive inviter, VMware pre-sales support representative, or VMware partner.

This guide provides answers to frequent TestDrive sandbox questions.  

Workspace ONE UEM Sandbox

  • Login trouble - TestDrive sets up a basic administrator account to get you started. All Shared SaaS UEM basic administrator accounts are managed by the UEM environment itself. A Shared SaaS basic administrator account password must be updated every 30 days, per VMware Cloud Operations security policy.  
    • Best practice: Integrate Workspace ONE Access or your test AD/LDAP (via Cloud Connector) for account management.  
  • Workspace ONE Assist is not supported in a TestDrive-brokered UEM sandbox tenant. For Assist, use the TestDrive RTU environment.
  • Workspace ONE Freestyle Orchestrator is not supported in a TestDrive-brokered UEM sandbox tenant.
  • Workspace ONE Intelligence is available after opt-in from your UEM sandbox, however, it's a time-restricted trial per Intelligence Operations' policy.  If more time is needed, the Intelligence trial can be extended by your inviter through a defined internal process. 
  • Reset tenant - Tenant resets are not supported in the TestDrive portal. Please take care and reference UEM administration documentation.
  • UEM upgrades - UEM upgrades are performed by SaaS Operations, following their Shared SaaS deployment schedule. Here's an overview (My Workspace ONE account is required).
  • Production conversion - A sandbox tenant can not be converted to production.
  • Account Deletion - After a TestDrive user account expires, the associated sandbox tenant is deleted during periodic cleanup.
  • Administration guides - Use Workspace ONE UEM documentation.

Workspace ONE Access Sandbox

  • Login trouble - If you have trouble logging in to your Workspace ONE Access sandbox, perhaps due to an authentication policy change, use the below URL format to log in to your tenant's local system:
    https://<yourtenant>.vidmpreview.com/SAAS/auth/0
    • TestDrive created an administrator account to get you started. However—unlike a UEM sandbox—the Access admin account is synced with the TestDrive Portal. Therefore, resetting your TestDrive password will reset your Access sandbox password.
    • Best practice: Since Workspace ONE Access is an identity provider, integrate your own directory.
  • Reset tenant - Tenant resets are not supported in the TestDrive portal. Please take care and reference Workspace ONE Access administration documentation.
  • Production conversion - A sandbox tenant can not be converted to production.
  • Account Deletion - After a TestDrive user account expires, its associated sandbox tenant is deleted during periodic cleanup.
  • Administration guides - Use Workspace ONE Access documentation.
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