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The Digital Workspace Proving Ground

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DWPG Overview

Available through VMware Pathfinder and provisioned in the Workspace ONE Cloud, a Digital Workspace Proving Ground (DWPG) is a regionally located, fully integrated, enterprise-level digital workspace sandbox environment.

With enabling partners top of mind, the DWPG was developed so that VMware partner organizations can build a single, non-expiring, all-powerful digital workspace demo & test environment where they have full admin access, just like they own it. 

A DWPG contains the following services:

- Workspace ONE Intelligence
- Workspace ONE UEM
     Workspace ONE Assist
     Workspace ONE Freestyle Orchestrator
- Workspace ONE Access
- Workspace ONE Hub Services
- Next-Gen Horizon Cloud Service

This guide walks through the DWPG setup and provides crucial administration information.

A DWPG is available to active VMware partners and VMware employees.  

DWPG Prerequisites

  1. Must be an active VMware partner organization (or VMware employee).
  2. A VMware ID — You must log in with your organizational VMware ID.
  3. Email from "vmwservices.com" must be deliverable to your mailbox.
    Do not proceed until after verifying email from "vmwservices.com" is permitted to your inbox.

DWPG Setup

Initiated by VMware Pathfinder, DWPG setup is a one-time procedure that involves the creation of a dedicated VMware Cloud Services organization. To ensure successful DWPG setup, carefully read and follow each step in this section.

Time to complete: ~ 5 minutes

1. Go to the DWPG activity in VMware Pathfinder.

Using a private/incognito browser window, go to the DWPG activity in VMware Pathfinder. Click the "Get Started" button.

Review prerequisites.

2. Click LOG IN WITH VMWARE ID.

You must log in using your VMware ID. 

3. If you do not have a VMware ID, create it. The VMware ID is required to access VMware Cloud Services.

If you don't have a VMware ID, create it using your company email address. A VMware ID is required to access VMware Cloud Services. 

4. Go to the DWPG activity. 

By using the link in step 1, once logged in with your VMware ID, you'll be placed at the DWPG brokering activity. If not, search for "DWPG" in the Catalog.

Pathfinder's DWPG activity contains its own overview (1) and guide (2). Carefully follow this or that guide.

5. Request access.

On the upper right, click the REQUEST ACCESS button to initiate brokering by Pathfinder. Brokering will take a few moments. Wait for the 'get started' email.

If the request access button is not present and you only see login credentials, the organization member listed is your DWPG owner. Please use the provided email function to contact the DWPG owner or reach out to them directly for access. 

You do not use Pathfinder to access a DWPG. 

You may now exit the Pathfinder activity.

By proceeding with a DWPG request, you have accepted the Digital Workspace Proving Ground Disclaimer. 

Digital Workspace Proving Ground (DWPG)
 Disclaimer

Hosted in the Workspace ONE Cloud, a Digital Workspace Proving Ground (DWPG) is a non-expiring, enterprise-level digital workspace demo environment where you have full administrative access.

By proceeding with a DWPG request, you attest your agreement to the following:

  • You will utilize your VMware pre-sales support resource for assistance, otherwise self-support this demo environment.
  • You understand the demo environment is provisioned in the VMware Cloud and thereby managed and supported by VMware Cloud Operations, specifically not managed or supported by VMware Pathfinder or VMware TestDrive.
  • You understand that demo environment resets are not supported. 
  • You agree to configure and manage the demo environment following official VMware administration documentation published in docs.vmware.com.
  • You agree not to access or use (and shall not permit others to access or use) the demo environment in any manner other than for product demonstration purposes and shall specifically exclude any use for production or commercial purposes.
  • You shall access this demo environment only through the VMware Cloud Services portal and use the VMware Cloud Services portal to manage both owner and user access for your organization. 
  • For a customer trial or customer proof of concept (POC), you will utilize Workspace ONE Trials.

6. Use the "Get Started with Workspace ONE" email to log in to VMware Cloud Services (VCS).

CRITICAL

After Pathfinder brokers the environment, you will receive a "Get Started with Workspace ONE" email from Workspace ONE Cloud.

Using the same VMware ID, log in to VMware Cloud Services (VCS) using the email's 'Get Started' link.

To ensure a clean login process with your requesting VMware ID—free from any cache or cookies of another ID—do the following:

  1. Right-click the "Get Started" button and copy the tokenized link.
  2. Launch a private/incognito browser window and go to the copied address.
  3. Log in using the same VMware ID used to request access. 

Note for VMware Employees

This note is ONLY for VMware employees. When using the GET STARTED link, after a CSP login, if you are notified that, 

You just logged in with a federated corporate account and do not have a VMware ID linked to it...

You must link your corporate account to your Vmware ID, as indicated in the notification.  

7. Create a new VMware Cloud Services organization to contain your DWPG.

CRITICAL

DO NOT SELECT AN EXISTING ORGANIZATION. 

If presented with a list of organizations, scroll to the bottom of the list and click "CREATE ORGANIZATION."

8. Name the DWPG organization.

The organization name is a friendly name that's used for identification purposes within VMware Cloud Services (VCS). 

9. [Optional] Rename your Workspace ONE Access tenant's URL. 

Rename it or leave it as is. Renaming may be desired as this URL is on the Workspace ONE User Portal.

10. Accept prompts to complete the setup.

Follow the prompts until you're in the Workspace ONE Cloud Admin Hub. You're in!

Essential Administration

The VMware Cloud Services Console and the Workspace ONE Cloud Admin Hub are integrated to provide user administration and tenant access. The following are fundamental, need-to-know administration items after you've completed the DWPG's setup.

During DWPG set up, you created a VCS organization that contains your DWPG (step 8). This container is used to manage all Workspace ONE Cloud users and access roles via RBAC.

The following topics explain what a DWPG owner must know about VCS organization management. Click here for VCS organization administration documentation. 

Log In to DWPG Tenants

You can not use your VMware ID to directly log in to a tenant.

First, be certain you're accessing the DWPG organization and not some other VCS organization of your company. Once in your DWPG organization, you will see a "Workspace ONE" tile. Click into this tile to enter your Workspace ONE Cloud Admin Hub.

Each tenant has its own tile that you must use to sign in to each service. Workspace ONE Cloud SSO authenticates your VCS account into each tenant.

The below video shows you how to:

  • Select your DWPG organization in the VMware Cloud Services console
  • From your VCS DWPG organization, drill into the Workspace ONE tile to the Workspace ONE Cloud Admin hub and DWPG tenants
  • SSO into a couple tenants

Add a DWPG Owner

Don't lose access to your DWPG!  If the owner of a DWPG leaves your company and they are the only owner, you will lose access to the DWPG.  Be sure to maintain an active administrator account (a shared admin account) in your VCS DWPG organization. 

Per VMware Cloud Services operations support policy, for VMware support to add an owner to a VCS organization, a vice president or higher at your organization must submit approval.

The VMware Cloud Services Console is where DWPG owners are managed. When brokered by Pathfinder, a DWPG receives a single organization owner in the environment. An owner is responsible for adding additional owners. Go to Cloud Services Console > Identity & Access Management to invite owners.

When adding an owner to your DWPG environment, you must assign the following:

  • Organization Role: "Organization Owner"
  • Service Role: "Workspace ONE" with role "admin"

The video shows you how to:

  • Access user administration in the VMware Cloud Services Console
  • Add an environment owner

When an invited owner enters console.cloud.vmware.com for the first time, they must select the DWPG organization. Be sure to let them know to select the DWPG org.

Onboarding Next-Gen Horizon Cloud Service

Step 1 is critical. All steps are essential to know when first accessing Horizon Cloud Service. 

A DWPG contains a tenant in Next-Gen Horizon Cloud Service. 

Follow these steps to successfully onboard your Next-Gen Horizon Cloud Service tenant.

1. Select Next-Gen Horizon Control Plane.

The first time you click the Horizon Cloud Service tile, you will be prompted to select the control plane for your provisioned Horizon Cloud Service environment. You must select Next-Gen Horizon Control Plane. This is a one-time configuration. 

If the bottom choice "Horizon Control Plane" is accidentally selected, you will need to file a Horizon Cloud Service support request to have it corrected.

2. Verify VCS Roles for Horizon Universal Console.

Specific VCS organization roles are required to access the UI and APIs for the Horizon Universal Console. Use these instructions to assign these roles.

3. Set up a pod.

Once in your Horizon Cloud Service tenant, you must set up a pod. You'll not be able to do anything with Horizon Cloud Service until you set up a pod. DWPG does not include a pod. BYO pod. See the "Your new Horizon Cloud Service tenant environment and its portal" section in Horizon Cloud Deployments and Onboarding Pods — Horizon Pods on VMware SDDCs and Horizon Cloud Pods on Microsoft Azure

Support FAQ

Support for all DWPG services is provided by your pre-sales support resource. Otherwise, a DWPG is self-supported.

Refer to VMware Workspace ONE and Horizon Cloud Service product documentation

Below you'll find answers and explanations to frequent DWPG questions.

I don't see the Workspace ONE tile/I don't see my tenants.

Most likely, either the critical 'get started' email token wasn't cleanly used (step 6) or the new VCS org was not created (step 7). 

Go back to step 6 and carefully proceed through. 

Where is Workspace ONE Assist?

Workspace ONE Assist is integrated with Workspace ONE UEM. 

Just set up required device agents in UEM's application management, enroll and go.  

SSO into UEM is failing.

Workspace ONE Cloud creates your admin account in the UEM tenant by setting your email address as your username. If you have a pre-existing account in the UEM environment where your email address equals username, the pre-existing account will conflict causing Workspace ONE Cloud SSO failure.

In the UEM CN environment, remove/replace the account where your email address equals a username.

If you need assistance removing the conflicting  account, reach out to your pre-sales support contact. Pathfinder support can't access CN environments.

Renaming tenants

If a service has a renaming function, you can use its function to rename a tenant.

DWPG environment resets

Please take care with the environment and its various services. Environment and tenant resets are not currently supported.

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