In this walkthrough we're going show you how to use the Workspace ONE Assist for Horizon feature available within the VMware Horizon Control Plane.
- Log in to TestDrive Portal.
- Launch a Win 10 VDI session from Horizon Cloud on Microsoft Azure.
- Launch the Horizon Cloud on Microsoft Azure Administration Console from the Digital Workspace section of My Products in the portal.
- Login to the console as a Help Desk Administrator and explore the following sections.
- Search for the active Win 10 VDI session.
- Access and use the Workspace ONE Assist features.
Before You Begin
In order to access the Horizon Cloud on Microsoft Azure Administration Console please ensure you have the following:
- A valid account in the VMware TestDrive environment, sign up here if you don't yet have an account
- Activated Horizon Cloud for your account at portal.vmtestdrive.com
- Latest Horizon Clients installed, available via direct download here
- Network access from your device and TCP & UDP ports 80, 443, 4172 and 8443 enabled
To star, open a web browser and navigate to the TestDrive Portal at:
Once you've logged in, select Digital Workspace under My Products. Then scroll down to Horizon Cloud and click Launch.
On the pop-up menu, under Microsoft Azure, select Desktops and Apps from either Browser or Native Client. Make sure you have the latest Horizon Client installed if choosing choosing Native Client.
In the steps below, we have chosen to Launch via Browser. You will be directed to the Horizon Cloud Desktop User Portal. Enter your TestDrive credentials, making sure the domain is set to VMWTD.
Once logged in you will see your available VDI desktops, RDS desktops and applications. Clicking on a desktop or application will launch it in the HTML 5 browser. Launch the Windows 10 VDI named Azure-Win10-Floating-..."
The Windows 10 desktop launches in the browser.
Leave the Windows 10 desktop running and switch back to the browser tab that has the TestDrive Portal. Under Horizon Cloud, click the Launch button.
On the pop up menu under Microsoft Azure, click Admin Console
You will be directed to the VMware Cloud Services login page. You will first need to login with a My VMware account. DO NOT use your own My VMware account!
Enter the credentials for the [email protected] account using the password found in the TestDrive Portal > Digital Workspace > Horizon Cloud product tile expanded.
On the next screen, for Active Directory Credentials, enter the credentials for the hcshdadmin account using the password found in the TestDrive Portal > Digital Workspace > Horizon Cloud product tile expanded. Make sure the domain is set to VMWTD. NOTE: This is a special account assigned the Help Desk Administrator role. You must use this account, not your own TestDrive account.
Once logged in you will be in the Help Desk Tool page.
In the search field, choose Users from the drop down then enter the username that was used to login to the Windows 10 desktop. Click on the username that is found.
In the window that comes up, you will see the current Windows 10 session for the desktop. Click the box to the left of the Computer Name and you will see the options to Send Message, Disconnect, Logoff, More (Restart, Reset).
Hit the Send Message button and enter some text in the Message box, then hit Send Message.
Return to the Windows 10 VDI session and you will see the message received in the desktop.
Go back to the Help Desk Tool window, then click on the name of the desktop.
A window will popup with the session details and also a button for WORKSPACE ONE ASSIST will appear. Click on the WORKSPACE ONE ASSIST button.
When prompted with "Do you want to connect to remote desktop with Workspace ONE Assist?", choose the WORKSPACE ONE ASSIST button.
After several moments, a new tab will open in your browser showing "Waiting for response from the User"
When you see that message above, switch back to your active Windows 10 VDI session. You will see a Privacy notice in the desktop. Hit the I UNDERSTAND button.
Go back to the tab that has Workspace One Assist and note the PIN that is listed.
Go back to the Windows 10 VDI session and enter the 4 digit PIN then hit the Agree button.
After few moments, your Windows 10 VDI will appear in the Workspace ONE Assist browser tab and you will be able to control the Windows 10 VDI from that the Assist window.
Feel free to explore the Assist features available during the desktop sharing. You can close all windows when you are done exploring the features.