iOS - Healthcare Check In Check Out Demo Walkthrough

In this quick walkthrough we're going show you how to enroll and configure your iOS device for the iOS Check In Check Out demo.

Overview


Before You Begin


In order to complete this demo please make sure you have the following:

  • A supervised iOS device. Please see Supervising your iOS Demo Device for instructions for device supervision
  • iOS 9.3 or higher
  • A valid account in the VMware TestDrive environment, sign up here if you don't
  • Activated the Workspace ONE UEM (formerly VMware AirWatch) service from the My Services tab in the VMware Testdrive Demo Portal.

 

Section 1: Enroll an iOS device to a Staging User


Launch the AirWatch Agent on your iOS device

You will see the main “Welcome to AirWatch!” page with three different authentication methods available for enrollment. In the VMware TestDrive Workspace ONE UEM instance, we only support enrollment through the “Email Address” method. Click on “Email Address” to continue. 

What's my TestDrive email address?

If you're unsure what your TestDrive email address is, you can verify this in the TestDrive portal by following the steps below:

  1. Login to portal.vmtestdrive.com with your username and password
  2. Click on the dropdown next to Workspace ONE to view your credentials
  3. Here you will find your TestDrive email address

Screen_Shot_2018-02-28_at_11.45.42_AM.png

Enter your modified email address into the email address box and click “Go” 

The next screen is Group Selection. Group Selection allows for AirWatch to create different types of enrollments for different scenarios. In our case we will select "Healthcare - Check In/Check Out Demo" from the dropdown and select "Next". 

Now that we have initiated enrollment, we have to authenticate our username against Workspace ONE to ensure we are entitled to enroll into Workspace ONE UEM.

We will enroll the device to a staging user which will act as the persona while the device is "checked in". Our end users (the nurse and doctor) will be able to check out the device from this state. Use the following credentials to enroll as the staging user:

Username: awstage
Password: stage123!

Now that you have been authenticated, you will be redirected to ensure you would like to enable device management. Click on “Redirect and Enable” to initiate the profile installation steps. 

Now you will be prompted to allow the installation of the Workspace ONE UEM iOS Profiles for your device. Profiles are the policies defined for this enrollment on what Workspace ONE UEM can manage on your device. Click “Install” 

For security purposes you will be prompted to enter your iOS device passcode. Enter your passcode if you have one and you will be taken to the next step. 

Now that you have verified that you approve, you will confirm that you would like to install the Profile. Click “Install” 

A warning will appear detailing a generic statement about Workspace ONE UEM device management. The actual features that can be monitored or controlled by Workspace ONE UEM on iOS are defined in the profile and vary depending on what has been setup for the particular profile. Click “Install”

In order for any level of device management to be able to take place, we must enable “Remote Management” on IOS. Click “Trust” allowing the VMware TestDrive instance to remotely control the device for the purpose of you being able to utilize Workspace ONE UEM features. 

A verification that the profile was installed will appear. You may review the profiles and click “Done” to continue. 

Now you will be redirected to be able to open the AirWatch Agent. Click on “Open” 

You will see successful completion page titled “Authentication Complete” Click on “Done” 

Now the AirWatch agent will load the device checkout screen. The device will lock into the AirWatch agent checkout screen while not checked out to an end user. 

 

Section 2: Check device out to a doctor and check back in after use is complete


Next, we will check out the device to a Neurology Doctor. Use the following credentials:

Username: awdoctor
Password: doctor123!

After entering your credentials you will receive a success screen.

Next, the AirWatch agent will display a summary of the device now that it has been checked out.

Click the home button to exit the AirWatch agent. You will see the device has now been configured with applications and websites which are tailored for a Neurology doctor. Additionally, some applications are starting to install including Workspace ONE and Horizon. 

You'll also notice many of the native applications have been hidden as well as the dock has rearranged with the AirWatch Agent and Workspace ONE as was designed by the IT Admin (Note: if you do not see your apps hidden and dock rearranged this is because your device is not supervised. See instructions here to gain this functionality: http://support.vmtestdrive.com/article/188-supervising-your-demo-device.)

Next, click to launch the Workspace ONE application. You will see the Testdrive Workspace ONE instance will be pre-populated using App Config. Click "Next".

Next, you will be seamlessly signed into the doctor's account. After signing in click the "Catalog" tab.

In the Workspace ONE catalog you will see applications which can be downloaded on demand. When the doctor logs out any applications that were downloaded will be removed from the device.

Next, return to the AirWatch agent application. Select "Log Out" to end the session as the doctor.

Select "Yes" to confirm you would like to logout.

 

Section 3: Check device out to a nurse and check back in after use is complete


Next, check out the device to the Nurse. Enter the below credentials:

Username: awnurse
Password: nurse123!

Next, the AirWatch agent will display a summary of the device now that it has been checked out.

Click the home button to exit the AirWatch agent. You will see the device has now been configured with applications and websites which could be used by a Cardiology nurse. You will also notice any applications that were installed by the doctor have been removed. Additionally, the home screen layout and dock has been rearranged from the original configuration on the device before enrollment.

Similar to the doctor, the nurse can launch Workspace ONE and be seamlessly signed into their account to install additional applications. Click to launch Workspace ONE and select "Next" to be signed in.

Click the "Catalog" button to open the catalog containing the applications that can be downloaded on demand. Note the account will display the nurses account now when you select "Settings" in the bottom right.

Next, return to the AirWatch agent application. Select "Log Out" to end the session as the Nurse.

Select "Yes" to confirm you would like to logout.

The device will return to the checked out status.

 

Section 4: Enterprise wipe device to return to pre-enrolled state


To return your device to it's pre-enrolled state we will issue an enterprise wipe. First, navigate to the Workspace ONE UEM Administrative Console by navigating in your computer's browser https://wsuem.vmtestdrive.comto  . Login with your Testdrive credentials using "vmwdemo\" as the domain.

After logging into the console you will be logged into the admin role which you were last using. 

The Check In Check Out demo is set up to show a device which is part of the Healthcare industry so we have created a separate company called Regional Health Systems for this persona. Click "Account" in the top right and change your role to "Device Administrator at Regional Health Systems" to view your enrolled device.

After changing your role to Regional Health Systems select "Devices" and "List View" from the left navigation bar. Your enrolled device will display in the list view. Note as you are enrolled as the Staging User the listed user will be AWStage. Click on the name of your device to bring up the device details page.

The device details page will load.

Next, select "More Actions" and "Delete Device" under the admin section to issue an enterprise wipe to your device. 

Your device will then return to the pre-enrolled state and all corporate applications and configurations will be removed.

 

Walkthrough Summary

 

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