Workspace ONE UEM (AirWatch) Admin Console Walkthrough

In this walkthrough we'll review the features of the AirWatch admin console. Topics covered include multi-tenancy, roles based access, profiles, application management and smart groups


Before You Begin

To complete this walkthrough please make sure you have the following:

  • An active account in the TestDrive Environments. Sign up here.
  • Activated the AirWatch Product for your account in the TestDrive environments.

Walkthrough Video

Section 1: Log in to the AirWatch Admin Console

There are two different methods to navigate to the AirWatch admin console. First, you can navigate to the AirWatch Console from the TestDrive Portal. Alternatively, you can navigate directly to the site url.

To launch into the AirWatch Admin Console from TestDrive:

  1. Log in at with your TestDrive account.
  2. Locate AirWatch in the Secure Digital Workspace tab.
  3. Ensure AirWatch it toggled to ACTIVE above the Launch button.
  4. Click the Launch button next to AirWatch.


Alternatively, you can navigate directly to the AirWatch Admin Console by opening your web browser of choice and browsing to the following URL:

Once you have navigated to the Console you'll need to enter your TestDrive credentials. These will be in the following format:

Username: vmwdemo\{TestDriveUsername}
Password: {TestDrivePassword}

Do not forget to enter VMWDEMO before your username as shown above and below!!!! If your username and password are still not working after including vmwdemo\ you most likely have not turned on AirWatch in the TestDrive portal. Log in to and confirm the toggle is set to ACTIVE above the launch button next to AirWatch.


If this is your first log in to the AirWatch Administrative Console, you may be prompted to accept the Terms of Use. Read through the terms and then click "Accept" to continue.

You will also be asked to create a PIN and answer security questions upon your first time logging in. This PIN will be used when you attempt to perform certain actions within the admin console, like deleting a device for example. 


Section 2: AirWatch Admin Console Roles

Now you will be brought for the main dashboard for your organization. Here you will see a high level summary of your entire device fleet at a glance including enrolled devices, types of ownership for those devices, and activity on when those devices last checked in with the AirWatch environment.

Note: If you don't see any devices on the device dashboard this is because none have been enrolled for your organization yet. You'll only see devices enrolled into TestDrive by others from your own organization. For example, VMware employees will see all over VMware employees devices but no other organizations such as partners or prospects. Partners and prospects will only see devices from their own organizations as well.

You'll notice by selecting the down arrow next to your account name in the top right that World Wide Enterprises is just one of your administrator roles with the AirWatch admin console. You can choose the drop down under account role to change to another role at any time.


Roles Explained:

  • Device Administrator at Regional Health Systems: Healthcare Walkthroughs
  • Device Administrator at Retail Holding Company: Retail Walkthroughs
  • Device Administrator at World Wide Enterprises: General (Enterprise)Walkthroughs
  • Device Administrator at Finance - Admin: FinanceWalkthroughs
  • AirWatch Administrator at Sandbox Admin {TestdriveUsername}: This role is your own personal sandbox where you have full access to all admin rights and can test any AirWatch features you'd like by setting them up in the console and enrolling your devices to see the results.
  • Tier 1 - Help Desk at Executives & Tier 2 - Help Desk at Professional Services: This role is used to show AirWatch's ability to create fully custom roles at different organization groups depending on the needs of your organization. For example, the Tier 1 help desk admin can view apps, devices, content, etc but if you switch over to the Tier 2 help desk role the options are much more locked down. 

Section 3: AirWatch Admin Console Features

Next, lets review some of the features of the AirWatch Admin Console. For this section we will use the Device Administrator at World Wide Enterprises role.


The AirWatch console comes with preconfigured dashboards so you can quickly review your device fleet. The main dashboard is located under Hub > Overview and corresponding section dashboards are located under that section. For example you will see more dashboards under Devices and Content.

These dashboards can help you easily drill down to sets of devices, apps, and more. For example on the Device dashboard you can select "Devices seen in last 8 hours" to be taken to a list view showing all the devices that have recently checked in the last 8 hours. The device list view can be customized using custom layouts as well as robust filters including platform, os version, compliance status and more to allow administrators to easily narrow down the devices they are looking for. If we click on the device, we will able to go into the specific menus and available options we have to manage this device.

The first page for this device is the summary tab, here you can see the overall summary of information regarding the device. For example some of the information you have at a glance is if this device is in compliance or what serial number it has. You can also see quickly if this device is in compliance. 

Another available tab is the Profiles tab, that shows all the policies and configurations that have been pushed down to your device. You may click on the profile name to further load information on that specific profile. 

If we click on the Apps tab, you will see a listing of all the applications installed on the device, depending on the device ownership, you will have different options available for the different applications. Here you see since this is a corporate owned enrolled device, that we can view all of the iOS applications on the device, even applications that the user has downloaded from the iOS App Store vs what has been pushed down to the device from the AirWatch App Catalog. 


Another feature of the AirWatch admin console is the mutli-tenant architecture. AirWatch uses organization groups to be able to customize your environment to match your organization's structure. For this example, we have divided our example company (World Wide Enterprises) into multiple regions. If you click World Wide Enterprises at the top you'll see there are multiple organization groups below the top group. This allows us to set settings and policies at each of these levels with the ability to override or inherit settings from above. Once again, this structure is completely customizable.


Roles Based Access

Another feature of the AirWatch admin console is the ability to assign default or custom roles to administrators at different organization groups. What this means is you could have a help desk employee assign to a locked down role just for the region they work in, while still allowing your top admins to have full access to all levels. We have created a few sample roles for you to toggle between including Tier 1 - Help Desk at Executives and Tier 2 - Help Desk at Professional Services. Just select your account in the top right and change your selected role to switch between them.


Next, lets make some changes in our environment. The World Wide Enterprises role has been completely configured for you so that you always have a working testing environment. However, you can also make changes to the environment in your personal sandbox. Lets change to our Sandbox to create a profile. 

Choose your account in the top right and select "AirWatch Administrator at Sandbox Admin {Username}"


Now you're in your personal sandbox where you can make changes. First, lets navigate to Devices > Profiles & Resources > Profiles.

Now you'll see you have the ability to add profiles. Click Add > Add Profile.


Now you'll see all the platforms for which you can add profiles. Select a platform.


At this point you're able to set the configurations you would like for a profile.



Section 4: Your AirWatch Sandbox

This wraps up the basic console walkthrough. To learn more about using your AirWatch sandbox, we've created the below guide with additional tips for you to check out. 

AirWatch Sandbox Guide

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