iOS - Retail Kiosk Walkthrough

In this quick walkthrough we're going show you how to enroll and configure your iOS device as a retail Kiosk.

Overview


Before You Begin


In order to complete this walkthrough please make sure you have the following:

  • A supervised iOS device. Please see Supervising your iOS Device for instructions for device supervision
  • A valid account in the VMware TestDrive environment, sign up here if you don't
  • Activated the Workspace ONE UEM (formerly VMware AirWatch) service from the Digital Workspace tab in the TestDrive Portal. 

 

Section 1: Enroll your iOS Device


First, download the AirWatch agent to your iOS device from the App Store. 

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Once the agent is installed, launch the app. You will see the main “Welcome to AirWatch!” page with three different authentication methods available for enrollment. In the VMware TestDrive Workspace ONE UEM instance, we only support enrollment through the “Email Address” method. Click on “Email Address” to continue. 

What's my TestDrive email address?

If you're unsure what your TestDrive email address is, you can verify this in the TestDrive portal by following the steps below:

  1. Login to portal.vmtestdrive.com with your username and password
  2. Click on the dropdown next to Workspace ONE to view your credentials
  3. Here you will find your TestDrive email address

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Enter your modified email address into the email address box and click “Go” 

The next screen is Group Selection. Group Selection allows for Workspace ONE UEM to create different types of enrollments for different scenarios. In our case we will select "Retail - Kiosk Demo" from the dropdown for the Kiosk demo flow and select "Next". 

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Now that we have initiated enrollment, we have to authenticate our username against Workspace ONE to ensure we are entitled to enroll into Workspace ONE UEM.

Now you will be directed to the login page. Enter your Testdrive credentials and click “Sign In” 

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Now that you have been authenticated, you will be redirected to ensure you would like to enable AirWatch device management. Click on “Redirect and Enable” to initiate the profile installation steps. 

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Now you will be prompted to allow the installation of the Workspace ONE UEM Digital Workspace for your device. Profiles are the policies defined for this enrollment on what Workspace ONE UEM can manage on your device. Click “Install”. 

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A warning will appear detailing a generic statement about Workspace ONE UEM device management. The actual features that can be monitored or controlled by Workspace ONE UEM on iOS are defined in the profile and vary depending on what has been setup for the particular profile. Click “Install”

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In order for any level of device management to be able to take place, we must enable “Remote Management” on IOS. Click “Trust” allowing the VMware TestDrive instance to remotely control the device for the purpose of you being able to use Workspace ONE UEM features. 

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A verification that the profile was installed will appear. You may review the profiles and click “Done” to continue

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Now you will be redirected to be able to open the AirWatch Agent. Click on “Open” 

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You will see successful completion page titled “Authentication Complete” Click on “Done” 

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Now in the AirWatch Agent you will see a summary of your device that has now been successfully enrolled. 

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Click the home button to exit the AirWatch Agent and return to the device home screen. Next, an application named SMITHS will be automatically installed onto the device. SMITHS is an internally developed retail app containing an example of a department store catalog. This catalog could be placed on a locked down device in a retail store so that customers could browse a wider selection of online products while the device is locked down so that the consumer cannot exit the app.

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Section 2: Lock device into Single App Mode


A single app mode profile locking the device into the SMITHS app will install on the device once the Workspace ONE UEM console has confirmed the SMITHS app is installed. To speed up the process we can login to the Workspace ONE UEM Console and perform a sync. First, navigate in your computer's browser to  https://wsuem.vmtestdrive.com. Next, enter your Testdrive username and password with "vmwdemo\" as the domain.

After logging into the console you will be logged into the admin role which you were last using. 

The iOS Kiosk demo is setup to show a device which is part of the Retail Industry so we have created a separate company called Retail Holding Company for this persona. Click "Account" in the top right and change your role to "Device Administrator at Retail Holding Company" to view your enrolled Kiosk device.

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After changing your role to Retail Holding Company, select "Devices" and "List View" from the left navigation bar. Your enrolled Kiosk device will display in the list view. Click on the name of your device to bring up the device details page.

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Next, the device details page for your device will load.

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Select "More" and "Apps" under the query section to query the device for the list of installed applications. 

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After the app list has been requested from the console we can navigate to the "Profiles" tab to confirm the Kiosk profile has been pushed down. 

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Next, the device will launch the SMITHS application locking it into Single App Mode. Observe that when you click the home screen the device remains in single app mode and the consumer cannot exit the app. 

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The customer can browser the Dresses and Shoes pages inside the app.

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Section 3: Enterprise wipe device to remove from Single App Mode


Finally, to end the demo and return the device back to its preenrolled state, navigate to the device details page which should already be open in the Workspace ONE UEM Admin Console. Select "More" and "Delete Device" under admin.

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Observe the device will exit single app mode and all corporate applications will be removed.

 

Walkthrough Summary

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