Workspace ONE Intelligence Overview

Workspace ONE Intelligence is a new set of capabilities that provide deep insights into the entire digital workspace, enable smart unified endpoint management (UEM) planning and deliver powerful automation. Together, these capabilities help IT improve security, compliance and user experience across the entire environment.

Overview


  • Navigating to Workspace ONE Intelligence
  • Intelligence Dashboards
  • Data Slicing and Dicing with Custom Visualizations
  • Tying Insights to Automation
  • Schedule Reports via Custom Reports
  • Manage Data Sources

Before You Begin


Before you begin this walkthrough ensure you have the following: 

  • A valid account in the VMware TestDrive environment, sign up here if you do not yet have an account

Navigating to Workspace ONE Intelligence


There are two different methods to navigate to Workspace ONE Intelligence within TestDrive. First, you can navigate to the Workspace ONE UEM (formerly VMware AirWatch) Console from the TestDrive Portal. Alternatively, you can navigate directly to the site url.

To launch into the Workspace ONE UEM Admin Console from TestDrive:

  1. Log in at portal.vmtestdrive.com with your TestDrive account.
  2. Locate Workspace ONE UEM in the Secure Digital Workspace tab under Ready to Use Experiences.
  3. Ensure Workspace ONE UEM is toggled on above the Launch button.
  4. Click the Launch button next to Workspace ONE UEM.

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Alternatively, you can navigate directly to the Workspace ONE UEM Admin Console by opening your web browser of choice and browsing to the following URL:

Once you have navigated to the Console you'll need to enter your TestDrive credentials. These will be in the following format:

Username: vmwdemo\{TestDriveUsername}
Password: {TestDrivePassword}

Do not forget to enter VMWDEMO before your username as shown above and below!!!! If your username and password are still not working after including vmwdemo\ you most likely have not turned on Workspace ONE UEM in the TestDrive portal. Log in to portal.vmtestdrive.com and confirm the toggle is set to ACTIVE above the launch button next to Workspace ONE UEM.

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Now that you're logged into the Workspace ONE UEM Admin Console, ensure you're using the correct role. In the top right, click your username to view your Account details. You'll see an "Account Role" field. Change your role to "Workspace ONE Intelligence at VMware".

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The page will reload and you may see an admin error. This would happen if you were previously viewing a page that this new role no longer can see. You can click Hub > Intelligence to continue.

Next, click Launch.

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A new page will load containing the Workspace ONE Intelligence console. Click Get Started.

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Intelligence Dashboards


Next, lets review the features of Workspace ONE intelligence starting with Dashboards. Click on My Dashboards on the left.
 
Intelligence gives admins the ability to view and create dashboards around any KPI’s across apps, devices, users and OS updates. As with everything in Intelligence, everything is template driven giving admins a starting point but allowing them to customize the KPI to meet their specific needs. Admins can resize and move these widgets around the dashboard as they choose.
 
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Lets click Add Widget to see the experience of adding to your dashboard. You could also edit any of the existing widgets if you prefer. When adding a widget I can choose from any of the templates which have already been created or create my own. 
 
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I'm also able to add any filters to drill down to the exact data I'm looking for.
 
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Data Slicing and Dicing with Custom Visualizations


Below the filters the widget definition continues with ways to aggregate the data and group on specific data attributes. We can customize how the data will display on our dashboard and see previews as we edit the settings in real time. Click save or cancel to return to the dashboards.

 
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Tying Insights to Automation


The automation and workflow engine allows the admin to take action directly on the data in real time across any of the data sources as well as take action, using Workspace ONE actions but also easily hooking up 3rd party services as well.

Select Automation on the left menu bar. We've setup sample automation within the TestDrive.
Please do not make changes to these automations.

Please DO NOT edit / delete / disable the automation components that start with STAGED, as those are for viewing purposes only. Only Quick View should be used.

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Click to edit the iOS Roaming Remediation automation.

An automation is broken into triggers and actions which will evolve into full blown workflows for things like app approvals for licensed apps, app rollbacks during app performance issues or quarantine-ing security issues and then giving them back access automatically once remediated.

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Moving to the extensive toolbox of actions, we have added Workspace ONE actions to:

  • Notify the end user via email
  • Remove access to VPN
  • Push down a profile to enable the BIOS settings
  • Push down a profile to ensure Firewall and AV is turned on
  • Optionally – you have the ability to remove malware or push down an update patch

In addition to Workspace ONE actions, we have started the framework for easily integrating third party services like Slack and Service Now. We have integrated “Lookup values” which allows the admin to input any variable of data that exists in the data lake. Once the automation looks good, I can save and activate to start the self healing process. (Do not make changes within the TestDrive environment!)

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WE have built an extensive Automation Logging framework so an admin can track and audit whats taking place.

This can be seen by clicking Log.

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Schedule Reports via Custom Reports


Next, lets review custom reporting within Workspace ONE intelligence and scheduling reports. Click Reports on the left menu bar and click add report. We can create custom reports from a template or from scratch similar to the Dashboard widgets.

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Choose the filters and columns you would like to use for your report and select next.

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Once your report is configured, you can schedule this report to run on a regular basis, providing critical historical information. To schedule a report select the radio button next to the report and select "Schedule".

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Lastly, customize your recurrence and members who should be sent the report in the settings. You can refer back to all your scheduled reports in the "Scheduled Reports" tab under "Reporting".

 

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Manage Data Sources


Lastly, click on Settings and View to manage connections to Workspace ONE Intelligence. (Do not edit these!)

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The team is continuing to build additional integrations so that Workspace ONE intelligence provides a comprehensive view of your company data.

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This wraps up Workspace ONE Intelligence within TestDrive. You can also check out the Apteligent walkthrough within TestDrive found here.

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