AirWatch Express Walkthrough

In this walkthrough we're going show you how to access and use the AirWatch Express Admin Console within the TestDrive Sandbox Environments.

Overview


 

Before You Begin


In order to complete this demo please make sure you have the following:

  • A valid account in the VMware TestDrive environment, sign up here if you do not already have an account.

Background Info - Talking Points

AirWatch Express is simple and straightforward MDM, so you get exactly what you need without anything you don't. AirWatch Express provides an affordable solution to security concerns and accessibility inherent to enterprise mobility. With AirWatch Express organizations can:

  • Manage small-scale deployments (500 device maximum) from a single console.
  • Enroll devices in your enterprise environment quickly and easily.
  • Configure and update device settings over the air.
  • Secure mobile access to corporate resources by regulating applications, email and connectivity, and security policies.
  • Remotely lock, send messages, and enterprise wipe managed devices.

When your organization needs mobile device management features beyond what AirWatch Express offers, you can upgrade to the full Workspace ONE UEM product at any time. For more information on AirWatch Express please visit airwatchexpress.com.

 

Logging In and Using the AirWatch Express Admin Console

First, open your favorite browser and navigate to the TestDrive portal at portal.vmtestdrive.com. Log in with your TestDrive username and password.

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By default the TestDrive portal will open into the Empower Digital Workspace tab of the My Products page.

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Scroll down to the Sandbox Experience section. Locate the AirWatch Express tile, and toggle the switch to the right to enable the product.

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Once AirWatch Express is enabled, click the down arrow on the left side of the tile to expand it. Here you will find your unique Admin Credentials and Enrollment Details.

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Click the Launch button to open the AirWatch Express Admin Console. Log in using the Admin Credentials from the previous step. Ensure your username is in the format  td.awex.{username}.

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Accept the EULA, then set your password recovery question and PIN.

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Since this is the first time you've loaded the AirWatch Express console, you'll be brought through the setup wizard. First, you'll be shown the introduction and survey.

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You'll see the process a customer goes through to setup their environment. You can choose 'yes' at these fields to setup your own AD, APNs and VPP. We will walk through the setup for APNs later in this guide. For documentation on setting up AD and VPP, visit docs.vmware.com

For now, we'll select 'no' for each option. 

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Now, that you have completed the initial setup, you'll be brought to the blueprints page. Here you can add "Blueprints" for each of your users or groups of users. Within a blueprint you can define which apps, wifi configurations, security policies and more are assigned to your user's devices when they enroll.

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When you're setting up a blueprint you'll be guided through a wizard to help you configure the settings which will apply to the user's devices.

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When you get to the Users tab you'll need to select which accounts you'd like this blueprint to apply to. Since we will be enrolling a device into AirWatch Express later, let's go ahead and add a user account now. Start by clicking Add User.

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Fill in the required fields and click Add User when finished.

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Create Apple Push Notification Service Certificate

Since we are going to enroll an iOS device, we need to create an APNs certificate. Navigate to the Groups and Settings page by clicking the icon at the bottom of the left sidebar. Once there, click 'Apple' under the Devices and Users section.

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Select APNs for MDM

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Click the Generate New Certificate button

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From this page, let's go ahead and download the plist file by clicking the link. Then click the Go to Apple button to be taken to the Apple Push Certificates Portal.

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Sign in using your Apple ID

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Click the Create a Certificate button

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Read the Terms of Use, check the box, then click Accept.

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Click Choose File to select the plist file we downloaded earlier, then click Upload.

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Now that the push certificate has been successfully created, click the Download button to save it to your computer.

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You can always return to the Apple Push Certificates Portal to renew, revoke, or re-download the certificate you created.

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Switching back over the AirWatch Express Admin Console, click Next to continue the setup process.

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Click the Upload button to select the APNs certificate (.pem file) then click Save.

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Enter the email address associated with your Apple ID and click Save.

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Review the information carefully, and if everything is correct scroll down and enter your security PIN that you created at the beginning of the walkthrough.

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The APNs certificate has been successfully created. At this point you're all set to build out your test environment and start enrolling devices. Once you've configured a few blueprints and policies you're ready to enroll.

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Enrolling Your Devices to AirWatch Express

You can enroll your devices to AirWatch Express through Apple's Device Enrollment Program or through the AirWatch Agent. For the purposes of this guide we will use AirWatch Agent enrollment. First, you'll need to identify the Group ID for your AirWatch Express instance. This information is found under Enrollment Details in the expanded AirWatch Express tile in the TestDrive portal.

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Now that you have your unique URL and Group ID, power up your iOS device (or other) and download the AirWatch Agent from the app store.

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Open the Agent and choose the Server Details option.

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Enter your URL in the Server field, and then enter the Group ID. Click Next when finished.

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Next, you'll be brought to the User Credentials page. Enter the Username and Password for the user account you set up earlier in the Blueprint wizard. Click Next.

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On the Device Ownership page, select Corporate - Dedicated then click Next.

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At the bottom of the screen select Redirect and Enable, which will open up a browser to begin installing the management profiles to your device.

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Click Allow.

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Now, you'll be prompted to install the Device Manager profile. Click Install and continue through the prompts.

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Next, you'll be redirected to the AirWatch Agent. Click Done to proceed.

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Click Done to continue.

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You will be asked to create a more secure passcode for the Agent. Click Create when finished.

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The data and privacy policies are displayed. Click I Understand to proceed.

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Here you are given an opportunity to help us improve and develop new app features and functionality through anonymous data sharing.

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Your device now reports as enrolled.

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If you go back to the AirWatch Express Admin Console, you'll see the device now appears in the list view.

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 Walkthrough Summary

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