Workspace ONE UEM - Advanced Remote Management

Advanced Remote Management is Workspace ONE UEM's modern device remote control and management functionality available for supported Android and Windows Mobile devices, as well as iOS devices (view only).

Availability

In the configured TestDrive environment, wsuem.vmtestdrive.com, Advanced Remote Management is available throughout.  Therefore, all TestDrive users with the Workspace ONE UEM product enabled in portal.vmtestdrive.com can use it.

Sandbox tenants are located VMware Shared SaaS environments and do not have Advanced Remote Management enabled.  A future 2019 TestDrive release will enable Shared SaaS tenants with Advanced Remote Management.  Until then, if you need ARM in TestDrive, you must use wsuem.vmtestdrive.com.

Please ensure you have completed the following device requirements for each listed platform  before attempting any form of Advanced Remote Management:

Remote Management Device Requirements

Android Device Requirements

  • Device must be
  • With the exception of Samsung and Sony devices, the device must have both the Remote Management Agent and OEM-specific Remote Management Service. Samsung and Sony devices only need the Remote Management Agent.
    • Remote Management Agent (ARM agent) - Installs automatically on Work Managed Devices enrolled into wsuem.vmtestdrive.com.
    • Remote Management Service (ARM service) - A few of the OEM-specific ARM service apps are available for manual deployment in the Enterprise - EMM Demo OG and rugged demo.
      • If you you need to show ARM on a supported device, but don't see the service  available in wsuem.vmtestdrive.com, check resources.workspaceone.com for ARM service support, and then let us know.

 

Windows Mobile Device Requirements

  • Remote Management agent CAB installed

 

Remote View Device Requirements 

  iOS Remote View Requirements

  • iOS 10 and up
  • Enrolled with the Intelligent Hub

 

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