Workspace ONE Assist in TestDrive

Workspace ONE Assist is Workspace ONE UEM's modern device remote control and management functionality available for supported Android, Windows 10, macOS, Windows Mobile.  Also, iOS is supported for remote view.


  • Availability
  • Device Requirements

Availability in TestDrive

Configured Environment


Workspace ONE Assist is available throughout the ready to use environment,  Therefore, all TestDrive users with the ready to use Workspace ONE UEM product enabled in can use it.  Please reference platform KB guides for Assist guidance. 

Workspace ONE UEM Sandbox
TestDrive-provisioned Workspace ONE UEM tenants in Shared SaaS


A TestDrive-provisioned Workspace ONE UEM sandbox tenant—located in your region's VMware SaaS environment—does not support Workspace ONE Assist.  This is a TestDrive provisioning limitation.  Forthcoming, new provisioning will be able to create new UEM tenants with Assist.  

Device Requirements

Please ensure you have completed the following device requirements for each supported platform before attempting any form of Workspace ONE Assist in

Android.png Android Device Requirements

  • Device must be
  • With the exception of Samsung and Sony devices, an Android device must have both the Assist Agent and OEM-specific Assist Service (Samsung and Sony devices only require the Assist Agent).
    • Assist Agent - Installs automatically on Work Managed Devices enrolled into
    • Assist Service - A few of the OEM-specific Assist Service apps are available for manual deployment in the Enterprise - EMM Demo OG and rugged demo.
      • If you you need to show Workspace ONE Assist on a supported device, but don't see the service  available in, check for Assist service support, and then let us know

mceclip0.png  macOS Device Requirements

  • macOS 10.13 (high Sierra) or higher
  • Workspace ONE Intelligent Hub 1910 or higher
  • Admin computer needs latest versions of Chrome, Edge, Firefox, or Safari.
  • Enroll into EMM Corporate Owned Demo. 

blobid0.pngWindows 10 Device Requirements

  • Windows 10 64-bit Anniversary Edition or later (Enterprise and Pro)
  • nVidia or Intel Graphic chipset
  • Workspace ONE Intelligent Hub 1907+
  • Workspace ONE UEM 1907+
  • Admin computer needs latest versions of Chrome, Edge, Firefox, or Safari
  • Managed device needs Workspace ONE Assist App installed.


 Windows logo - 2006.svg Windows Mobile Device Requirements

  • Remote Management agent CAB installed

Remote View Device Requirements 

  iOS Remote View Requirements

  • iOS 10 and up
  • Enrolled with the Intelligent Hub
  • Admin computer needs latest versions of Chrome, Firefox, Safari, or Edge


For Additional Support

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