Workspace ONE Assist in TestDrive

Workspace ONE Assist is modern device remote control and management functionality.  Workspace ONE Assist is available on Windows 10, macOS, Android, and Windows Mobile, as well as for remote view on iOS.

This guide outlines support for Workspace ONE Assist—which is accessed via TestDrive's ready to use (RTU) Workspace ONE UEM environment.

Workspace ONE Assist is not supported in Workspace ONE UEM sandbox tenants. 

 

Availability in TestDrive

RTU UEM
testdrive.awmdm.com
SUPPORTED
Workspace ONE Assist is available to use throughout the ready to use (RTU) environment, testdrive.awmdm.com. Just enroll a supported device.  Be sure to reference the Workspace ONE Assist support pages and follow your platform's TestDrive KB guide to enroll.

UEM Sandbox
NOT SUPPORTED
The TestDrive-provisioned Workspace ONE UEM sandbox tenant does not support Workspace ONE Assist. This is a TestDrive limitation.

Device Requirements

Review the Workspace ONE Assist platform support page before attempting Workspace ONE Assist in testdrive.awmdm.com. 

TestDrive setup notes:

  • Android
    • Legacy enrollment is not supported.
    • An Android device must have both the Assist Agent and OEM-specific Assist Service, with the exception of Samsung and Sony devices.  The Assist Agent installs automatically on Work Managed Devices enrolled into testdrive.awmdm.com.  A few of the OEM-specific Assist Service apps are available for manual deployment in the Enterprise - Corporate Owned Demo OG and rugged demo.
      • If you you need to show Workspace ONE Assist on a supported device, but don't see the service app available in testdrive.awmdm.com, check resources.workspaceone.com for Assist service support, and then let us know

 

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