Workspace ONE Assist in TestDrive (Formerly Advanced Remote Management)

Workspace ONE Assist is Workspace ONE UEM's modern device remote control and management functionality available for supported Windows 10, Android, Windows Mobile, and iOS devices (remote view only).

Availability in TestDrive

Configured environment   

 

 

 

FULLY SUPPORTED 

Workspace ONE Assist is available in the ready to use environment, testdrive.awmdm.com.  Therefore, all TestDrive users with the ready to use Workspace ONE UEM product enabled in portal.vmtestdrive.com can use it. 

Sandbox Tenants 
in VMware Shared SaaS

 

 

 

NOT AVAILABLE

Presently, TestDrive-provisioned UEM sandbox tenants in Shared SaaS environments do not support Workspace ONE Assist.  This is a TestDrive limitation that will be resolved by forthcoming provisioning enhancements.

 

Device Requirements

Please ensure you have completed the following device requirements for each supported platform before attempting any form of Workspace ONE Assist in testdrive.awmdm.com.

Android Device Requirements

  • Device must be
  • With the exception of Samsung and Sony devices, an Android device must have both the Assist Agent and OEM-specific Assist Service (Samsung and Sony devices only require the Assist Agent).
    • Assist Agent - Installs automatically on Work Managed Devices enrolled into testdrive.awmdm.com.
    • Assist Service - A few of the OEM-specific Assist Service apps are available for manual deployment in the Enterprise - EMM Demo OG and rugged demo.
      • If you you need to show Workspace ONE Assist on a supported device, but don't see the service  available in testdrive.awmdm.com, check resources.workspaceone.com for Assist service support, and then let us know.

 

mceclip0.png NOT AVAILABLE - COMING SOON 

  • macOS 10.13 (high Sierra) or higher
  • Workspace ONE Intelligent Hub 1910 or higher
  • Admin computer needs latest versions of Chrome, Edge, Firefox, or Safari.

 

blobid0.pngWindows 10 Device Requirements

  • Windows 10 64-bit Anniversary Edition or later (Enterprise and Pro)
  • nVidia or Intel Graphic chipset
  • Workspace ONE Intelligent Hub 1907+
  • Workspace ONE UEM 1907+
  • Admin computer needs latest versions of Chrome, Edge, Firefox, or Safari
  • Managed device needs Workspace ONE Assist App installed.

 

 Windows logo - 2006.svg Windows Mobile Device Requirements

  • Remote Management agent CAB installed

Remote View Device Requirements 

  iOS Remote View Requirements

  • iOS 10 and up
  • Enrolled with the Intelligent Hub
  • Admin computer needs latest versions of Chrome, Firefox, Safari, or Edge

 

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