Advanced Remote Management is Workspace ONE UEM's modern device remote control and management functionality available for supported Android and Windows Mobile devices.
In the configured TestDrive environment, wsuem.vmtestdrive.com, Advanced Remote Management is available throughout. Therefore, all TestDrive users with the Workspace ONE UEM product enabled in portal.vmtestdrive.com can use it.
Sandboxes, which are now localized in production SaaS environments, do not have Advanced Remote Management enabled. We're working on the sandbox ARM enablement process.
Please ensure you having completed the following device requirements before attempting Advanced Remote Management:
Android Device Requirements
- Device must be
- With the exception of Samsung devices, the device must have both the Remote Management Agent and OEM-specific Remote Management Service. Samsung does not require a Remote Management Service.
- Remote Management Agent 4.x (ARM agent) - Installs automatically on Work Managed Devices.
- Remote Management Service (ARM service) - OEM-specific ARM service apps are available for manual deployment in the Enterprise - EMM Demo. If you do not see your ARM service available in wsuem.vmtestdrive.com, check resources.workspaceone.com. It'll need to be side-loaded.
Windows Mobile Device Requirements
- Remote Management agent CAB installed