Common Questions

Here's a list of common questions and answers that many TestDrive users find helpful.  Be sure to refer to this page prior to submitting a support request.

Where are the TestDrive emails?  I'm not receiving any emails.

Please do the following if you are not receiving emails from TestDrive:

  1. Check your spam folder.
  2. Verify that your organization's email system has whitelisted the following:
    • Mailchimp Delivery IPs

      If your organization is not blocking emails from TestDrive, then send in a support ticket to
What's a Workspace ONE UEM sandbox?

Within the portal's Sandbox Experiences, TestDrive can set up a Workspace ONE UEM tenant for you to explore custom configurations in an actual VMware Shared SaaS environment.

If you utilize a UEM sandbox, here's what you need to know:

The Workspace ONE UEM tenant...

  • is provisioned by TestDrive in a VMware Shared SaaS environment.
  • is not located in a TestDrive environment.
  • is a blank slate with no configuration (other than a basic admin account).
  • is subject to the management and security policies of VMware SaaS Operations, not TestDrive.
  • is supported by My Workspace ONE.

UEM sandbox tenant management is in the Portal.  Go to My Products - Empower Digital Workspace > Sandbox Experiences > VMware Workspace ONE UEM.


I'm an EUC partner, where do I go for Workspace ONE product and technical support?
  • For the ready-to-use (configured) environments and related documentation, please reach out to TestDrive.
  • For sandbox tenants in Shared SaaS, EUC partners should utilize the all-wise and facilitative My Workspace ONE portal through Partner Central.
Can you reset my Workspace ONE UEM sandbox password?

A Workspace ONE UEM sandbox is a standard tenant in a VMware Shared SaaS environment.  To initially access the Shared SaaS tenant, TestDrive provides users a basic administrator account in the tenant.  The environment and basic administrator account fall under VMware Shared SaaS  management, not TestDrive management.  VMware Shared SaaS Information Security Policy sets password expiration to 30 days.  After the password expires, the environment's "trouble logging in" feature should be utilized.


If you are not able to use the environment's built-in password reset feature, i.e., can't recall your password reset questions/answers, then let us know.

When will my Workspace ONE UEM sandbox be upgraded?

Sandboxes are located in VMware Shared SaaS environments—not a TestDrive environment—and therefore are upgraded according to the Shared SaaS Deployment Schedule (My Workspace ONE account required for viewing).

When will be upgraded?

Major upgrades to typically happen a week or two after a Workspace ONE UEM build becomes generally available (GA). Minor maintenance and security updates happen as needed, but usually no more than once between major upgrades.

Although operated by TestDrive, is a VMware Dedicated SaaS environment and therefore adheres to the management policies of VMware SaaS Operations. uses the VMware Dedicated SaaS Friday 2-6p Eastern maintenance window.  Of the available Dedicated SaaS maintenance windows, the 2-6p Eastern window was determined to be the most suitable for TestDrive's globally dispersed users.

Upgrade announcements are made through Socialcast posts with emails, as well as the #TestDrive Slack channel.

I'm a VMware EUC field engineer, how do I access a sandbox tenant in Shared SaaS?

As a VMware EUC field engineer/sales engineer you can utilize SaaSWatch's SaaS Access Tool to provision your airwatch.local AD account in Shared SaaS environments.

If you do not have an airwatch.local account, please open a ticket with the DC Ops Server Team via My Workspace ONE.

Is Workspace ONE Assist available in my UEM sandbox?

TestDrive provisions UEM sandbox tenants in Shared SaaS, but does not currently enable Workspace ONE Assist in the tenant.

Workspace ONE Assist is available in the ready to use environment,




Have more questions? Submit a request

Article is closed for comments.