Workspace ONE Mobile Flows in the Intelligent Hub

This guide outlines how to show Mobile Flows in the Workspace ONE Intelligent Hub. 

Outline

Overview

Workspace ONE Mobile Flows streamlines a Workspace ONE user's daily tasks from business productivity systems via aggregated notifications in the Workspace ONE Intelligent Hub.  Through core systems' integrations in Workspace ONE UEM, time-sensitive, actionable business notifications are presented in the Workspace ONE Intelligent Hub.

Before You Begin

You need:

  • Your personal TestDrive account.
  • For Office365 supported Mobile Flows, your Office 365 service enabled on your TestDrive account in the portal. 
  • A device enrolled into testdrive.awmdm.com.  See platform guides in the KB.
  • Where noted herein, use a shared demo user account:
    eucuser1@vmtestdrive.com   eucuser5@vmtestdrive.com
    eucuser2@vmtestdrive.com   eucuser6@vmtestdrive.com
    eucuser3@vmtestdrive.com   eucuser7@vmtestdrive.com
    eucuser4@vmtestdrive.com   eucuser8@vmtestdrive.com
    pwd for all: Passw0rd1  

Workspace ONE Intelligent Hub Configuration

The Workspace ONE Intelligent Hub (Hub) must be configured to enable Mobile Flows notifications.  A notification setting will remain enabled until its Mobile Flows connector, which is set up in Workspace ONE UEM, must undergo maintenance. 

  1. Using your TestDrive account, log in to the Intelligent Hub app either on an enrolled device or web browser: https://testdrive.vidmpreview.com
  2. Go to Settings > Account.
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  3. Go to Notifications Integrations.
    Before enabling Microsoft integrations, verify that you are NOT logged in to Office 365 with any account other than your ASSIGNED, PERSONAL TestDrive Office 365 account.  Use a fresh private browsing session.  It's critical that you do not set tokens with an account other than your personal TestDrive account. 
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  4. Enable integrations.

Workspace ONE Mobile Flows 

Mobile Flows involves two or more parties, therefore at least two users are needed to demo it.  You need your TestDrive user account and either a shared demo user or demo buddy.  The guide uses a shared demo user.

Microsoft Teams

This flow notifies a team member in the Hub when they are mentioned in a post. 

  1. Verify your personal Office 365 service is enabled in the TestDrive portal before performing any Office 365 supported demo. 
  2. Open a browser in private mode.  
  3. Using a shared demo user, log in to the shared demo user's Office 365 account: https://portal.office.com
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    Proceed through Workspace ONE SSO:

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  4. From the Office 365 landing page, navigate to Teams.
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  5. Inside Teams > go to the Sales Team, a team containing all shared demo users (Other TestDrive users can also be added).
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  6. If it's your first time, you'll need to add your TestDrive user to the Sales team. Next to the Sales team, go to the menu button > add memberAdd your TestDrive user.
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  7. Start a new conversation inside the Sales team:
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  8. Tag your TestDrive account. 
    This is the trigger for the notification inside the Intelligent Hub.

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  9. Write a message to yourself.
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  10. After sending the message, go to your device's Hub app or browser instance of the Hub and check your notifications in For You.  You should soon see new Teams notification. 
    Note:  Hub notification polling is hourly.
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  11. Click Reply to Message and write a note.  The note will post back inside Teams within the original post.  You can also drill into more details to get the full card view and read the entire post.
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  12. Go back into Teams as the shared demo user and view the posted reply.
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Microsoft Planner

This Microsoft Planner flow assists members of Planner projects by keeping them in sync with what's going on in the project without accessing Planner itself.  When a member of a Planner project is tagged, they are notified in the Hub where the can reply to the post.  There's no need to launch Planner.    

  1. Verify your personal Office 365 service is enabled in the TestDrive portal before performing an Office 365 supported demo. 
  2. Open a browser in private mode.  
  3. Using a shared demo user, log in to the shared demo user's Office 365 account: https://portal.office.com
  4. Launch Planner.
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  5. Go to the public Marketing plan. 
    Please keep the application clean for other users.
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  6. Inside the plan, create a task, entering the following (required in bold):
    • Title
    • Today's date - must be today's date
    • Assign to your personal TestDrive user.
    • Set priority important or urgent.
    • Notes (not required, but notes display in the Hub's card)
      HMF-Planner1.gif
  7. After creating the task, go to your device's Hub app or browser instance of the Hub and check notifications in For You.  You should soon see the Planner notification (Notification polling is hourly.).  The notification contains dismiss, comment, and complete actions. 
    If using the Hub in a browser, to force fetch notifications, see the tip. 
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  8. Using the Hub's card, select complete or comment.
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  9. After sending a comment from the Hub, go back to the shared demo user account's Planner session and view the message.
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Microsoft OneDrive

This Mobile Flow assists Office 365 OneDrive document owners with file access requests through the Workspace ONE Intelligent Hub.  In the past, this process was performed via an email, an email that may very well have been lost in the clutter and noise of a busy inbox.  With Workspace ONE Mobile Flows, approvals of a OneDrive document's access request is administered in the Intelligent Hub's actionable cards.

  1. Verify your personal Office 365 service is enabled in the TestDrive portal before performing an Office 365 supported demo. 
  2. Using your TestDrive account, log in to the Intelligent Hub app either on an enrolled device or web browser: https://testdrive.vidmpreview.com
  3. Launch the Office 365 web app and go to OneDrive.
  4. Pick a document or create one.  Click show actions > share
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  5. In the share menu, change the link settings to:
    - specific people 
    - disable editing
    Apply.
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  6. Share the document with a shared demo user, for example, eucuser5@vmtestdrive.com.
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  7. Launch a different browser in private mode.  
  8. Using the same shared demo user's Office 365 account (eucuser5@vmtestdrive.com), log in to https://portal.office.com
  9. Go to the recent or shared folder and locate the shared document (A minute may need to pass before the document show's up.).
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  10. Go to its file actions and begin the share process.
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  11. Change the link setting to request access for these specific people.  
    Apply.
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  12. On the final share screen, choose a DIFFERENT shared demo user account.
    Send.
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    The approval request has now been initiated and the document's owner will be notified in the Hub.
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  13. Go to back to your Hub >  For You > Actionable notifications.  In a moment, a notification will appear.
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  14. Use the card to approve read/edit access or decline.  The document's permission will be set in OneDrive, the 3rd party will be notified, and user workflows will continue seamlessly.
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  15. In another browser, log in to the 3rd party shared demo user's Office 365 account and observe:
    1. In Outlook, the generated approved/denied email notification.
    2. In OneDrive, the document's read/edit status.
ServiceNow

This TestDrive setup is a ServiceNow integration simulation made possible by a mock backend.  The ServiceNow mock backend generates and completes the request.  Being a mock setup, there's no shared demo account (second party) needed and no ServiceNow console.

This Mobile Flow assists with a ServiceNow purchase approval request. 

A request for a device purchase is generated by ServiceNow.  The approval request card states the cost, who requested it, and when due. 

  1. Verify the ServiceNow notification is configured in the Hub's settings. 
  2. In your enrolled device's Hub app or a Hub browser instance, go to For You
  3. You should see a ServiceNow actionable notification card like this:
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  4. Click 'more details' to see the entire request.
  5. Select either approve or reject.  If you choose reject, you're subsequently prompted to provide a reason.   Approval goes straight through, unprompted. 

The mock's request will remain in your Hub notifications until either approved or rejected.  After it's addressed, another notification will be automatically generated within the hour.  To force the Hub (borwser version) to fetch notifications, see the tip.

 COMING SOON

New workflow

JSD enables helpdesk users to approve or decline a Service Request with Approvals from within the Workspace ONE Intelligent Hub.

When a Jira Service Desk user has a Service Request with Approvals pending, then a card will surface in the Workspace ONE Intelligent Hub with approve/decline action.  The user can either approve the item, which will move it forward in the service desk workflow, or decline it, which will return it to the requestor.

 

Tip

If using a web browser instance of the Intelligent Hub for a Mobile Flows demo, you can force the Hub to check for queued notifications.

  1. Inspect the web page.
  2. Locate storage or application (depending on browser).
  3. Go to local storage.
  4. Delete the key value pair(s).  
  5. Refresh the web page. 

Delete key value pair(s) in Chrome/Brave:  HMF-ServiceNow-Notification-Gen.gif

 

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