VMware Employees Only
Horizon Cloud User Account Conflict in Ops Console
A VMware employee may have a preexisting account and admin role attached to their corporate ID within Horizon Cloud Service. You'll know if Workspace ONE Cloud SSO doesn't work into Horizon Cloud.
If SSO fails from Workspace ONE Cloud into Horizon Cloud, you need to perform the following workaround:
Log in to VMware corporate Workspace ONE, launch AccessNow, and remove "Hydra Ops Console role".