The launch of Omnissa introduces an exciting and transformative digital workspace age. Please bear with us as we make changes to support this innovative era.
>>>>> JULY 18, 2024 <<<<<
- Sandbox enablement will NOT be available during this maintenance period beginning on July 18, 2024. Existing UEM sandboxes will still accessible.
- If you have a UEM sandbox, during and after the maintenance period, Apple Push Notification service (APNs), which is required to manage Apple devices, will no longer be preconfigured in your UEM tenant. You must configure the UEM tenant's "APNs for MDM" settings. Click here for the Apple APNs for MDM configuration instructions.
- In the coming months, the TestDrive portal's offering for individual UEM and Access sandbox tenants will return for customers. However, sandbox enablement will not be available for partners and employees. A DWPG is the place to be for Omnissa partners and employees.
What's a Sandbox?
A permitted TestDrive user can enable a personal sandbox tenant in the Omnissa Cloud. A sandbox is provided for basic, short-term exploration of a fully configurable service. However, sandboxes are not intended to support long-term demo/test environments, end-to-end integration, POCs, etc.
All sandbox tenants are brokered by TestDrive on behalf of the TestDrive user. Teams within Omnissa Cloud Operations manage all Workspace ONE UEM, Workspace ONE Access, and Workspace ONE Express environments in the Omnissa Cloud. For support within any sandbox tenant, reach out to your Omnissa pre-sales support representative.
Must-know Sandbox Info
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Login trouble - TestDrive sets up a basic administrator account intended to get you started in a UEM sandbox tenant. In SaaS-hosted UEM, a basic admin account is (1) managed by the UEM environment itself not TestDrive, and (2), per Omnissa Cloud Operations' security policy, must have its password reset every 30 days. Workspace ONE Assist is not supported in a TestDrive-brokered UEM sandbox tenant. For Assist support, use the TestDrive RTU environment. Workspace ONE Freestyle Orchestrator is not supported in a TestDrive-brokered UEM sandbox tenant. Workspace ONE Intelligence is available after opt-in from your UEM sandbox. However, Intelligence is a time-restricted trial per Intelligence Operations' policy. If more time is needed, the Intelligence trial can be extended by your inviter through a defined internal process. Reset tenant - Tenant resets are not supported in the TestDrive portal. UEM upgrades - UEM upgrades are performed by Omnissa SaaS Operations, following their deployment schedule. Contact your Omnissa pre-sales support representative for more information. Production conversion - A sandbox tenant can not be converted to production. Account Deletion - After a TestDrive user account expires, the associated sandbox tenant is deleted during periodic cleanup. |
Login trouble - TestDrive created an administrator account to get you started. However—unlike a UEM sandbox—a Workspace ONE Access sandbox tenant's local administrator account is synced with the TestDrive portal. Therefore, resetting your TestDrive password (here) will also reset the Workspace ONE Access sandbox tenants local administrator password. Is a policy change breaking authentication? If your password is ok but you can’t log in to the Access tenant, use the following URL format to log in to your tenant's local system: Reset tenant - Tenant resets are not supported in the TestDrive portal. Production conversion - A sandbox tenant can not be converted to production. Account Deletion - After a TestDrive user account expires, its associated sandbox tenant is deleted during periodic cleanup. |