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Getting Started with a Digital Workspace Proving Ground (DWPG)

Updated

Available through VMware Pathfinder and provisioned in the Workspace ONE Cloud, a Digital Workspace Proving Ground (DWPG) is a non-expiring, fully integrated, enterprise-level digital workspace sandbox environment consisting of all Workspace ONE services and Horizon Cloud.

With enabling our partners top of mind, the DWPG was developed so that a partner organization can build a single, all-powerful digital workspace demo & test environment where they have full admin access.

Brokered by Pathfinder, the DWPG resides inside the VMware Cloud Services Console. The VMware Cloud Services Console and the Workspace ONE Cloud Admin Hub together provide a tightly unified experience for DWPG access and account management.

A DWPG includes these integrated services:

A DWPG is available to active partners and VMware employees.  

Partner Prerequisites

  • Must be an active VMware partner organization.
  • Must have a My VMware/CSP ID.
  • Email from "vmwservices.com" must be deliverable to your mailbox. 

YOU MUST BE ABLE TO RECEIVE EMAIL FROM "VMWSERVICES.COM" TO REQUEST A DWPG. DO NOT PROCEED UNTIL AFTER VERIFYING EMAIL FROM "VMWSERVICES.COM" IS PERMITTED TO YOUR MAILBOX.

Request Access to a DWPG

Time to complete: ~ 5 minutes

A few minutes of your time are required to complete the setup. This one-time procedure involves a couple new and unfamiliar interfaces. Careful attention to each is step is critical. The Pathfinder DWPG activity will shepherd you through, in addition to this guide.

1. Using a private/incognito browser window, go to the DWPG activity in VMware Pathfinder. 

Click the "Get Started" button.

2. Click LOG IN WITH MY VMWARE/CSP ID.

You must log in with My VMware/CSP.

3. If needed, create your VMware ID to access VMware Cloud Services.

If you don't have a My VMware/CSP ID, create one using your company email address. Once logged in with your My VMware/CSP ID, you'll have access to Pathfinder's DWPG activity.

4. Go to the DWPG activity. 

By using the link in step 1, once logged in with your My VMware/CSP ID, you'll be placed at the DWPG brokering activity. If not, search for "DWPG" in the Catalog. Carefully read the brief DWPG overview and guide. 

5. Request Access.

After reading the brief DWPG overview and guide.  Click the "Request Access" button to begin. 

Attention Partners
If a member of your organization has already requested access and set up your organization's DWPG, you will not see a "Request Access" button. Instead you'll see "Login Credentials" with a member of your organization listed. This person is your DWPG owner. Please use the provided button to contact the DWPG owner or reach out to them directly for access. 

You do not use Pathfinder to access a DWPG. You may now exit the activity.

6. Read the Digital Workspace Proving Ground (DWPG) Disclaimer.

By proceeding with a DWPG request, you have read and accepted the DWPG Disclaimer. 

Digital Workspace Proving Ground Disclaimer

Hosted in the Workspace ONE Cloud, a Digital Workspace Proving Ground (DWPG) is a non-expiring, enterprise-level digital workspace demo environment where you have full administrative access.

By proceeding with a request, you have read and understand the following:

  • You will utilize your VMware pre-sales or partner support resource for assistance, otherwise self-support this demo environment.
  • You understand that this demo environment cannot be reset, reprovisioned, or recreated.
  • You understand the demo environment is provisioned in the VMware Cloud and managed by VMware Cloud Operations, specifically not managed by VMware Pathfinder or VMware TestDrive.
  • You agree to configure and manage the demo environment following VMware administration documentation published in docs.vmware.com.
  • You agree not to access or use (and shall not permit others to access or use) the demo environment in any manner other than for product demonstration purposes and shall specifically exclude any use for production or commercial purposes.
  • You shall access this demo environment only through the VMware Cloud Services portal and use the VMware Cloud Services portal to manage both owner and user access for your organization. 
  • For a customer trial or customer proof of concept (POC), you will utilize Workspace ONE Trials.

Critical Next Step

7. Retrieve the Get Started with Workspace ONE Email.

After brokering has been completed, you will receive the critical "Get Started with Workspace ONE" email. Launch the "Get Started" link using a private/incognito browser window, and log in to console.cloud.vmware.com using your My VMware/CSP ID (the same email address used for brokering). The email's tokenized link must be used with the ID that requested access.

8. Create a new VMware Cloud Services organization for your DWPG.

DO NOT SELECT AN EXISTING ORGANIZATION. If presented with a list of organizations, scroll to the bottom of the list and click "CREATE ORGANIZATION."

9. Give the new organization a DWPG-specific name.

This is the friendly name of your DWPG organization in the VMware Cloud Services console. This name does not rename tenants.  

10. [Optional] Rename your Workspace ONE Access tenant's URL. 

Rename it or leave it as is. Renaming may be desired as this URL is on the Workspace ONE User Portal.

11. Accept all prompts.

Follow the prompts until you're in the Workspace ONE Cloud Admin Hub.

12. Finished.

All services are already linked. You don't need to link anything. You may now begin building your digital workspace demo world. Go here for detailed product administration guides.

DWPG Fundamentals

The VMware Cloud Services Console and the Workspace ONE Cloud Admin Hub are integrated to provide user administration and tenant access. The following are fundamental, need-to-know items after you've completed DWPG setup.

Verify DWPG Organization & DWPG Service SSO

You must use VMware Cloud Services (VCS) and Workspace ONE Cloud for authentication into your tenants. But first, you must be in the DWPG organization in VCS.

The Workspace ONE Cloud Admin Hub provides SSO into each service. You must use Workspace ONE Cloud SSO to authenticate into each service. You can't use your VCS account to log in to a service, e.g. UEM, directly.

The below video shows you how to:

  • Verify your DWPG organization in the Cloud Services Console.
  • Access all of the DWPG's services.

Add a DWPG Owner

DWPG Owners in VMware Cloud Services (VCS)

Be mindful to either add a shared admin account or maintain an active member of your company as a DWPG organization owner in VCS.

The VMware Cloud Services Console is where DWPG owners are managed. When brokered by Pathfinder, a DWPG receives a single organization owner in the environment. An owner is responsible for adding additional owners. Go to Cloud Services Console > Identity & Access Management to invite owners.

When adding an owner to your DWPG environment, you must assign the following:

  • Organization Role: "Organization Owner"
  • Service Role: "Workspace ONE" with role "admin"

The below video shows you how to:

  • Access user administration in the VMware Cloud Services Console
  • Add an environment owner

When an invited owner enters console.cloud.vmware.com for the first time, they must select the DWPG organization. Be sure to let them know to select the DWPG org.

Administration Notes

Workspace ONE Cloud

For product administration guides, refer to Workspace ONE documentation.

Workspace ONE UEM with Workspace ONE Assist

Workspace ONE Assist is integrated into your Workspace ONE UEM tenant. Just set up any required device agents in UEM's application management, enroll and go.

Horizon Cloud Service

The first action you must take in Horizon Cloud is to set up a pod. You'll not be able to do anything else until you set up a pod. See the "Your new Horizon Cloud tenant environment and its portal" section in Horizon Cloud Deployments and Onboarding Pods — Horizon Pods on VMware SDDCs and Horizon Cloud Pods on Microsoft Azure

Support FAQ

A DWPG is supported by either your Pathfinder/TestDrive inviter or pre-sales support resource. Otherwise, the DWPG is self-supported. FAQ is below:

Authentication (SSO) into UEM is failing

Workspace ONE Cloud creates your admin account in the UEM service (and all services) by setting your email address as your username. If you have a pre-existing account in the UEM CN environment with your username as your email address, the pre-existing account will conflict causing Workspace ONE Cloud SSO failure. You need to either replace or remove the pre-existing, conflicting account for Workspace ONE Cloud's SSO to work.

Attention Partners: Reach out to your partner support contact if you're not able remove the conflicting account.

Workspace ONE Cloud UEM SSO Error
Rename tenants

If a service has a renaming function, you can use its function to rename a tenant.

DWPG environment resets

Please take care with the environment and its various services. Environment and tenant resets are not currently supported.

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