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Getting Started with a Digital Workspace Proving Ground (DWPG)

Updated

Available through VMware Pathfinder and provisioned in the Workspace ONE Cloud, a Digital Workspace Proving Ground (DWPG) is a non-expiring, regionally located, fully integrated, enterprise-level digital workspace sandbox environment consisting of all Workspace ONE services and Horizon Cloud.

With enabling partners top of mind, the DWPG was developed so that a partner organization can build a single, all-powerful digital workspace demo & test environment where they have full admin access.

A DWPG is comprised of Workspace ONE Intelligence, Workspace ONE UEM with Workspace ONE Freestyle Orchestrator and Workspace ONE ONE Assist, Workspace ONE Access, Workspace ONE Hub Services, and Horizon Cloud Service.

Brokered by Pathfinder, a DWPG resides inside the VMware Cloud Services Console. The VMware Cloud Services Console and the Workspace ONE Cloud Admin Hub together provide a tightly unified experience for DWPG access and account management. 

A DWPG is available to active partners and VMware employees.  

Prerequisites

  1. Must be an active VMware partner organization (or VMware employee).
  2. A VMware ID (formerly known as a My VMware ID) is required. You must log in with your VMware ID.
  3. Email from "vmwservices.com" must be deliverable to your mailbox. Do not proceed until after verifying email from "vmwservices.com" is deliverable to your inbox.

DWPG Setup

DWPG Setup Time: ~ 5 minutes

DWPG setup is a one-time procedure which involves unfamiliar interfaces and requires pertinent actions. Careful attention to each step will ensure DWPG setup success.

1. Go to the DWPG activity in VMware Pathfinder.

Using a private/incognito browser window, go to the DWPG activity in VMware Pathfinder. Click the "Get Started" button.

Review prerequisites.

2. Click LOG IN WITH MY VMWARE/CSP ID.

You must log in with your My VMware ID, now called VMware ID. 

3. If needed, create your VMware ID to access VMware Cloud Services.

If you don't have a My VMware/CSP ID, create one using your company email address. Once logged in with your My VMware/CSP ID, you'll have access to Pathfinder's DWPG activity.

4. Go to the DWPG activity. 

By using the link in step 1, once logged in with your My VMware/CSP ID, you'll be placed at the DWPG brokering activity. If not, search for "DWPG" in the Catalog.

Pathfinder's DWPG activity contains its own overview (1) and guide (2). Carefully follow this or that guide.

5. Request access.

On the upper right, click the REQUEST ACCESS button to initiate brokering by Pathfinder. Brokering will take a few moments. 


Attention Partners

If you only see a Login Credentials button where when clicked a member of your organization is listed, this person is your DWPG owner. Please use the provided email function to send the DWPG owner or reach out to them directly for access. 

You do not use Pathfinder to access a DWPG. 

You may now exit the activity.

6. Read the Digital Workspace Proving Ground (DWPG) Disclaimer.

By proceeding with a DWPG request, you have read and accepted the DWPG Disclaimer. 

Digital Workspace Proving Ground Disclaimer

Hosted in the Workspace ONE Cloud, a Digital Workspace Proving Ground (DWPG) is a non-expiring, enterprise-level digital workspace demo environment where you have full administrative access.

By proceeding with a request, you have read and understand the following:

  • You will utilize your VMware pre-sales or partner support resource for assistance, otherwise self-support this demo environment.
  • You understand that this demo environment cannot be reset, reprovisioned, or recreated.
  • You understand the demo environment is provisioned in the VMware Cloud and managed by VMware Cloud Operations, specifically not managed by VMware Pathfinder or VMware TestDrive.
  • You agree to configure and manage the demo environment following VMware administration documentation published in docs.vmware.com.
  • You agree not to access or use (and shall not permit others to access or use) the demo environment in any manner other than for product demonstration purposes and shall specifically exclude any use for production or commercial purposes.
  • You shall access this demo environment only through the VMware Cloud Services portal and use the VMware Cloud Services portal to manage both owner and user access for your organization. 
  • For a customer trial or customer proof of concept (POC), you will utilize Workspace ONE Trials.

7. Retrieve the Get Started with Workspace ONE email.

CRITICAL

You will receive a "Get Started with Workspace ONE" email from Workspace ONE Cloud. To ensure a clean login process, free from cache, cookies, and other possible conflicting IDs, please do the following:

  1. Right-click the email's tokenized "Get Started" link and copy the link.
  2. Launch a private/incognito browser window and go to the copied link address.
  3. Log in using the same My VMware/CSP ID that requested access. 

Note for VMware Employees

This note is ONLY for VMware employees. When using the GET STARTED link, after a CSP login, if you are notified that, 

You just logged in with a federated corporate account and do not have a VMware ID linked to it...

You must link your corporate account to your Vmware ID, as indicated in the notification.  

8. Create a new VMware Cloud Services organization to contain your DWPG.

CRITICAL

DO NOT SELECT AN EXISTING ORGANIZATION. 

If presented with a list of organizations, scroll to the bottom of the list and click "CREATE ORGANIZATION."

9. Name the DWPG organization.

The organization name is a friendly name that's used for identification purposes within VMware Cloud Services (VCS). 

10. [Optional] Rename your Workspace ONE Access tenant's URL. 

Rename it or leave it as is. Renaming may be desired as this URL is on the Workspace ONE User Portal.

11. Accept prompts and you're done.

Follow the prompts until you're in the Workspace ONE Cloud Admin Hub.

Next, be sure to proceed to DWPG Fundamentals to familiarize yourself with VCS organization management and the Workspace ONE Cloud Admin Hub.

Services are interlinked. In other words, for example, you do not need to link Access to UEM. 

DWPG Fundamentals

The VMware Cloud Services Console and the Workspace ONE Cloud Admin Hub are integrated to provide user administration and tenant access. The following are fundamental, need-to-know items after you've requested access and completed the DWPG's setup.

Verify VCS DWPG Organization and Access Tenants

DWPG tenant access is through VMware Cloud Services (VCS). In VCS, during DWPG setup, you have created an organization to house your DWPG (step 8). Be sure to familiarize yourself with VCS and how it manages organizations so that you can be certain you're accessing the DWPG organization and not some other one for your company. Here's more info on organization management.

Once in your DWPG organization, you will see a preconfigured "Workspace ONE" tile. Inside this tile is where your DWPG tenants are accessed. Each tenant has its own service tile within and you must use each service tile to access each service.  Again, you must use Workspace ONE Cloud SSO to authenticate into each service. You can't use your VCS account to log in to a service, say, Workspace ONE UEM, directly.

The below video shows you how to:

  • Verify and change to your DWPG organization in the VMware Cloud Services console.
  • From VCS, drill into the Workspace ONE tile to your DWPG tenants.
  • SSO into a Workspace ONE service using its respective service tile.

Add a DWPG Owner

The VMware Cloud Services Console is where DWPG owners are managed. When brokered by Pathfinder, a DWPG receives a single organization owner in the environment. An owner is responsible for adding additional owners. Go to Cloud Services Console > Identity & Access Management to invite owners.

When adding an owner to your DWPG environment, you must assign the following:

  • Organization Role: "Organization Owner"
  • Service Role: "Workspace ONE" with role "admin"

The below video shows you how to:

  • Access user administration in the VMware Cloud Services Console
  • Add an environment owner

When an invited owner enters console.cloud.vmware.com for the first time, they must select the DWPG organization. Be sure to let them know to select the DWPG org.

Don't lose access to your DWPG.

Best practice: Add a shared administrator account as an owner of your DWPG organization.

Support FAQ

Support for all DWPG services is provided by your pre-sales support resource. Otherwise, a DWPG is self-supported.

Below you'll find answers and explanations to frequent DWPG questions.

1. I don't see the Workspace ONE tile/I don't see my tenants.

Most likely, either the critical 'get started' email token wasn't cleanly used (step 7) or the new VCS org was not created (step 8). 

Go back to step 7 and carefully proceed through. 

3. Where is Workspace ONE Assist?

Workspace ONE Assist is integrated with Workspace ONE UEM. 

Just set up required device agents in UEM's application management, enroll and go.  

4. Enable Horizon Cloud

With Horizon Cloud service, the first action you must take is to set up a pod. You'll not be able to do anything with Horizon Cloud service until you set up a pod. DWPG does not include a pod. BYO pod. See the "Your new Horizon Cloud tenant environment and its portal" section in Horizon Cloud Deployments and Onboarding Pods — Horizon Pods on VMware SDDCs and Horizon Cloud Pods on Microsoft Azure

5. Workspace ONE Cloud SSO into UEM is failing

Workspace ONE Cloud creates your admin account in the UEM service (and all services) by setting your email address as your username. If you have a pre-existing account in the UEM CN environment where your email address is your username, the pre-existing account will conflict causing Workspace ONE Cloud SSO failure.

Workspace ONE Cloud UEM SSO Error

Solution: In the CN environment, locate the pre-existing administrator account (the account with your username as your email address) and delete/replace the account.  

Attention Partners: Reach out to your partner support contact if you're not able remove the conflicting account.

6. Renaming tenants

If a service has a renaming function, you can use its function to rename a tenant.

7. DWPG environment resets

Please take care with the environment and its various services. Environment and tenant resets are not currently supported.

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